Your balance still shows a pending withdrawal hours after you confirmed it, and the cause is usually a missing or mismatched document in your account. A pending payout is the first symptom players notice, and identity checks sit behind most of these delays.

Withdrawals That Stay Pending Longer Than Expected

You request a payout, the status stays pending, and the amount is not available for play or for a new request. The queue has not moved because one condition in your account is still open.

• Your identity check is not finished, so the payout waits for manual review.
• The payout address or account name differs from the name on your profile.
• You have an active bonus that still carries playthrough on a part of the balance.
• A withdrawal request is already open elsewhere in your account.
• Security checks flag a new device or a changed phone number.

1. Open your transaction history and note the exact status of the payout.
2. Compare the payout details with the name and address on your profile.
3. Finish any identity step that still shows as open.
4. Clear the playthrough on an active bonus before you request the payout again.
5. Cancel a second open request if the system allows only one at a time.
6. Leave the request alone while it is in review instead of cancelling and resubmitting it.
7. Submit the documents the review team asks for in the format they name.
8. Make sure the files are sharp, complete and show all four corners of the page.
9. Keep the payout account in your own name, matching your profile exactly.
10. Remove any bonus from the balance before you start a new request.
11. Log in from your usual device and network while the review runs.
12. Check your email and account inbox for a request for more information.
13. Reply to that request from the same email address linked to your profile.
14. Note the reference of the payout so support can find it fast.
15. Wait for the review to finish before you open a second request.
16. Contact support when the status stays pending after you have supplied everything, and include the payout reference.

KYC Checks That Stall or Documents That Get Rejected

Your verification sits in review or a document comes back rejected, and the account stays limited until the check passes. The usual reason is a file that is hard to read or a detail that does not match.

• The photo is blurred, cropped or taken at an angle.
• The document has expired or the visible edges are cut off.
• The name on the document does not match the name on your profile.
• The address on your proof of address is old or belongs to someone else.
• The selfie does not clearly show your face next to the document.

1. Open the verification section and read which document type was rejected.
2. Retake the photo in bright light with the full document in the frame.
3. Check that every corner and the expiry date are visible.
4. Use the original document, not a photocopy of a copy.
5. Send a proof of address that shows your name and current address.
6. Make sure that document is recent enough for the check.
7. Match the spelling of your name to your profile exactly.
8. Update your profile first if your name or address has changed.
9. Take the selfie against a plain background with no filter.
10. Upload one file per slot instead of combining pages into one image.
11. Use the file format the upload form accepts.
12. Submit the set once and avoid sending duplicates.
13. Check your inbox for a note that names the specific problem.
14. Correct only the document that was flagged rather than resending everything.
15. Contact support when a correct document is rejected twice, and ask which detail fails the check.

Deposits Taken by the Bank but Missing From the Balance

The bank shows the payment as completed, yet your casino balance does not change. The record of the payment has not reached your account, or it arrived without the reference that ties it to you.

• The payment is still being confirmed between the bank and the processor.
• The deposit was sent without the reference attached to your account.
• The payment came from a card or account in someone else’s name.
• The amount landed in a bonus balance that is not shown beside your cash.
• The same payment was submitted twice and one copy is held for review.

1. Refresh the balance and the transaction history before you do anything else.
2. Keep the bank receipt or confirmation from your payment provider.
3. Note the amount, the time and the reference of the payment.
4. Check whether the amount sits in a bonus balance rather than your cash balance.
5. Confirm that the account you paid from carries your own name.
6. Look for a duplicate payment and note its reference too.
7. Wait for the processor to finish confirming the payment.
8. Use the deposit option linked to your account rather than a direct transfer.
9. Paste the reference exactly when the payment form asks for it.
10. Contact https://www.f7casino.co/ support with the receipt attached and the reference in the message.
11. Ask support to trace the payment rather than starting a second deposit.
12. Do not send the same payment again while the first one is traced.
13. Check your email for a request for proof of the payment.
14. Reply with the bank statement page that shows the outgoing amount.
15. Keep the chat or ticket number for the case you opened.
16. Contact support again only when you have new information about the payment.

Welcome Bonus and Free Spins That Never Arrive

The account is open and the bonus or spins are absent from your balance. A missed step in the sign-up or a code that was not entered at the right moment usually explains it.

• The welcome offer needs a promo code that was not entered.
• The first deposit did not carry the bonus because it was made before the code was added.
• Your profile details were incomplete when the offer was applied.
• The bonus sits in a separate section and is not yet activated.
• The offer applies only to a first deposit within a set period.

1. Open the bonus section and check for an offer waiting to be activated.
2. Compare the date of your first deposit with the period the offer runs.
3. Confirm that the deposit was the first one on this account.
4. Re-enter the promo code in the bonus field before your next deposit.
5. Check that you typed the code without extra spaces or wrong letters.
6. Complete every field of your profile, including your name and address.
7. Make the qualifying deposit after the code is saved, not before.
8. Activate the bonus in the bonus section if it shows as available.
9. Look for the free spins under the game they belong to.
10. Check whether the spins need to be claimed before they can be played.
11. Keep one account only, because a duplicate account blocks the offer.
12. Note the time of the deposit and the code you used.
13. Contact support with those details if the bonus still does not appear.
14. Ask support to confirm whether your deposit met the offer conditions.
15. Contact support in the same session where the bonus should have landed, with the deposit reference ready.

One habit prevents most of these problems: keep your profile name, address and payout details identical to your documents, and enter a code before you deposit rather than after.